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Pre-Black Friday Sale : Up to 65% Off | Use code "BLACK"

Offer Expires in

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Call us between 9 AM - 5 PM / (03) 9793 2727
Mobile / 0403 525 161
Shop / 171 Greens Rd, Dandenong VIC 3817
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Refund and Returns Policy

Warranty Process and Policy

Warranty Process:

Step 1: To initiate a warranty claim or return, click contact us via email at info@lankaauto.com.au. Please include your order number, contact details, and the reason for the fault. Step 2: We will email you with instructions on returning the faulty part to us. Ensure the returned item includes a copy of the receipt as proof of purchase. Note: Claims without the required information will not be processed until the necessary details are provided.

Warranty Policy:

  • Warranty Period: The warranty period starts from the date of purchase. If a replacement part is supplied, the warranty period continues from the original purchase date.
  • Varying Warranties: Different brands offer different warranty periods. For specifics, contact us or refer to the brand’s website. LankaAuto brand products come with a 3-year warranty.
  • Return Responsibility: The buyer is responsible for returning the faulty item. If the item fails within 3 months, LankaAuto will cover the return shipping cost. If the item is confirmed faulty due to a manufacturing defect, LankaAuto will also cover the shipping costs for the replacement part.
  • Non-Manufacturing Faults: If the fault is not due to manufacturing, the customer pays the return shipping costs for the rejected unit. If not collected within 3 months, the part will be discarded.
  • Testing and Approval: All items returned under warranty will be tested and approved at the discretion of LankaAuto.
  • Replacements: The warranty covers replacements. If you do not require a replacement, please inform us.
The warranty does not cover failures or damage caused by incorrect fitment, foreign material contamination, modifications by non-LankaAuto staff, abuse, or misuse (these claims will be automatically rejected).

Return Process and Policy

Return Process:

Step 1: Contact us via info@lankaauto.com.au with your order number, the reason for the return, and the part number to receive assistance with the correct part. Step 2: After providing all necessary information, you will receive return instructions via email. A full refund will be processed once we receive the returned item. Returns must be initiated within 30 days of purchase and include your contact details, eBay username, and receipt. Note: Failure to provide the required information may delay refunds. Returned items must be in their original, resalable condition, including packaging, to qualify for a full refund. Refunds are processed within 5-7 business days of receiving the item.

Return Policy:

Incorrect Purchase:
  • If the item was purchased incorrectly according to our listing application guide and it’s deemed LankaAuto’s error:
    • Ensure the part is correct.
    • LankaAuto will cover return shipping costs if the error is on our part.
    • Verify the correct part by providing the original part numbers.
Buyer’s Error or Change of Mind:
  • If the item was purchased incorrectly due to buyer error or if the buyer changes their mind:
    • The buyer is responsible for all shipping costs.